What is special about these toys?
Toys from Toy Trunk are made of natural wood and colored with vibrant non-toxic colors, making them incredibly safe. Each toy has been thoughtfully created to be engaging and stimulating, with a focus on various learning abilities and skills for age groups ranging from 3 months to 6 plus years old. Also we feel proud to say that all our toys are completely handmade by Indian Artisans.
Are the toys safe for my kids?
Toy Trunk toys are made from non-toxic materials like wood, fabric, and paper which are safe for children to handle and play with. the color that we use for our toys is completely natural and safe for children.
How do I add or remove products after placing my order?
You will not be able to change your order once you have placed it on the website. Please reach out to our customer service team at firstname.lastname@example.org.
How do I cancel my order/change my address?
You send an email to email@example.com referencing the order ID. If the order is not sent, we will process the cancellation in the proper manner.
Bulk orders or Retail orders:
Contact +91 9561000690 for bulk orders or send an email to firstname.lastname@example.org.
What payment methods can i use?
We have a number of payment methods. Choose the one that is most convenient for you.
- Online Payment via Credit or Debit Cards.
- Online Payment via Wallets and UPI - For payments involving QR code scanning, please use a desktop since QR code scanning cannot happen from the same device.
What is Toy Trunk’s return policy?
Please contact customer support if you receive a product that is flawed, damaged, missing or does not meet the requirements stated in your initial transaction. Send us an email at email@example.com to let us know why you need to return an order within 48 hours of receiving it. If the shipping box is damaged, please take an unboxing video for parcel returns in case the toy may be broken during transport. It will help us decide if your order can be returned after confirming the validity of your claim.
How long will it take to ship my order?
The type of product you order as well as the delivery location may affect the delivery time.
It typically takes 24 to 48 hours to process and mark your item as shipping-ready after you've placed it. The typical delivery date shall be within 3 days of shipping and in some cases 5-7 days for long-distance shipping. (Please see shipping policy for details).
Special message or gift wrapping the products?
Once you add to cart you will have the option for gift wrapping and writing a special message.
How can I track my order?
Our shipping partner will keep you updated about your order status. Typically, it takes 3 to 7 days after shipping for your item to be delivered. In some circumstances, if there is an issue, we will contact you by phone or email to inform you. Please send us an email at firstname.lastname@example.org if, in the unlikely event, you do not hear from us.